Our collections feature thoughtfully designed bags in limited quantities to ensure lasting quality and exclusivity. If an item becomes unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to upcoming collections featuring similar durable and minimalist styles, (2) a full refund processed immediately, or (3) store credit with a 10% bonus value for future purchases. This approach reflects our dedication to craftsmanship and customer satisfaction over mass production.
All prices are displayed in USD and are final at checkout. We maintain transparent pricing to reflect the premium materials and expert construction of our bags. In rare instances of pricing discrepancies, we reserve the right to cancel orders and will notify you within 3 business days. For any canceled orders, we offer a 15% discount code as a gesture of goodwill, aligning with our brand's integrity and commitment to fairness.
Each order undergoes a thorough quality check and secure packaging to ensure your bag arrives in perfect condition. Standard processing takes 3-5 business days. During peak seasons, processing may extend to 5-7 business days. Once your package ships, you will receive detailed tracking information via email. For any custom or specially crafted items requiring additional time, estimated delivery windows will be clearly communicated during checkout to manage expectations effectively.
We partner with trusted shipping carriers to deliver your durable and lightweight bags safely. Domestic shipments typically take 10-18 business days after processing, while international deliveries may require 18-28 business days. All international packages include prepaid customs documentation with accurate product valuations to minimize delays, catering to our global customers who value timeless and functional design.
We accept returns within 21 days of delivery for store credit or exchange. Items must be unused, in original packaging, and with all tags attached. Return processing may take up to 12 business days after we receive your package. All returned items are inspected to uphold our quality standards. Final sale items, clearly marked during purchase, are not eligible for return to maintain the exclusivity of select collections.
All visual and design elements, including product images, technical sketches, and branding materials, are protected intellectual property. Unauthorized commercial use, such as replicating our designs or using content for third-party sales, is strictly prohibited. We actively monitor and enforce these rights to preserve the minimalist and professional aesthetic that defines our brand.
Our dedicated support team is available via email at [email protected] for any inquiries. Response time is typically within 3 business days and may extend to 5 days during high-volume periods. For urgent matters related to existing orders, please include your order number in the subject line. We prioritize clear and efficient communication, reflecting our brand's focus on reliability and professionalism.
