Every Bagguoutlet order receives comprehensive quality validation before dispatch. Our dedication to durable construction and minimalist design means certain classic styles undergo extended preparation, with processing typically requiring 3-5 business days (extended compared to conventional retailers). During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively available within 36 hours of purchase by contacting [email protected]. Beyond this period, your item advances to our fulfillment stage and becomes ineligible for cancellation—though our generous return window provides ample flexibility for reconsideration.
We guarantee our products' professional craftsmanship and lasting durability. Returns for unworn items with original tags and packaging are accepted within 28 days of delivery (significantly exceeding standard industry practice). Exchange requests remain valid for 35 days to accommodate global shipping timelines, particularly relevant for our lightweight yet sturdy collections. Initiate returns through www.bagguoutlet.com and specify exchange preferences. Please note: Items designated "Final Sale" or "Non-Returnable" are excluded from this policy.
To maintain our premium standards, returned merchandise must: (1) Display absolutely no wear, scent transfer, or cosmetic marks (2) Contain all original protective packaging including Bagguoutlet's minimalist dust bags (3) Retain attached security tags and authenticity documentation. Our quality team performs meticulous four-point inspections upon return receipt. Products failing inspection will be shipped back to you at your expense within 14 business days, accompanied by a comprehensive condition analysis.
Refunds require 10-14 business days following return receipt—this extended duration ensures thorough verification of our products' structural integrity and material quality. Refund amounts exclude initial shipping charges and potential return shipping fees. For payments processed through PayPal or credit cards, allow an additional 3-5 banking days for fund reappearance in your account.
Customers assume return shipping expenses unless the return stems from our error (incorrect or defective item shipment). We strongly advise using insured, trackable shipping methods—Bagguoutlet cannot assume responsibility for return packages lost in transit. For exchange orders exceeding $350, we supply prepaid shipping labels (with corresponding deductions from refunds if labels remain unused).
Report manufacturing defects or transit damage within 10 days of delivery by emailing [email protected] with detailed imagery/video evidence. We coordinate complimentary return shipping and prioritize replacement dispatch (contingent on inventory availability) or provide complete refunds including original shipping expenditures. This policy exception demonstrates our unwavering commitment to quality assurance.
Personalized or monogrammed creations constitute final sales. For seasonal acquisitions (November 20 - December 31), the return deadline extends to January 25. Corporate gifting programs operate under distinct protocols—consult our business team. Bagguoutlet reserves prerogative to decline returns from clients demonstrating excessive return patterns (surpassing 45% of total orders).
For return authorization or policy clarification, reach our Customer Excellence Team at [email protected] (responses within 48 hours). Always include your order number and visual documentation for damaged goods. Access real-time assistance via www.bagguoutlet.com during operational hours PST.
